Privacy Policy

Last Updated: 9th Feb 2025

Welcome to ConscentAI, a product of Grep9 Solutions. At ConscentAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform, website, services, APIs, SDKs, tools, documentation, and any related content (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. About Us

Grep9 Solutions ("we," "us," or "our") is a company registered in India with its principal place of business at:

Address: 1402, Shree Balaji Ashirwad, Malad West, Mumbai 400064, MH, India
Email: admin@conscentai.com

For any questions or concerns regarding this Privacy Policy, please contact us at the above email address.

2. Information We Collect

We may collect the following types of information from you when you use our Services:

A. Personal Information

This includes information that can be used to identify you directly or indirectly, such as:

Account Information: Name, email address, phone number, organization name, and other details you provide during registration or account setup.
Billing Information: Payment details, including credit card numbers or billing addresses, processed through third-party payment processors.
Profile Information: Preferences, settings, and other optional information you choose to share with us.

B. Usage Data

We automatically collect information about how you interact with our Services, including:

IP address, browser type, operating system, and device information.
Pages visited, features used, and timestamps of your activities.
Error logs and performance metrics to improve our Services.

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns. You can manage cookie preferences through your browser settings, but disabling cookies may limit certain functionalities of our Services.

D. Third-Party Integrations

If you integrate our Services with third-party platforms (e.g., AI frameworks like LangChain, AutoGPT, or OpenAI), we may receive limited information necessary for the integration. We do not control the privacy practices of these third parties, so please review their respective policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services: Deliver, maintain, and enhance the functionality of our platform.
To Communicate with You: Respond to inquiries, send updates, and provide customer support.
To Process Payments: Facilitate billing and subscription management.
To Ensure Security: Detect, prevent, and address fraud, unauthorized access, or other malicious activities.
To Comply with Legal Obligations: Meet regulatory requirements, enforce our Terms of Use, or protect our rights and property.
For Analytics and Research: Analyze usage trends, conduct research, and develop new features.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

With Service Providers: Trusted vendors and partners who assist us in operating our Services, processing payments, or providing customer support. These entities are bound by confidentiality agreements and must use your data only for the purposes specified by us.
For Legal Reasons: When required by law, subpoena, court order, or government request, or to protect our legal rights and interests.
In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your data becomes subject to a different privacy policy.
With Your Consent: Any other sharing will occur only with your explicit permission.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

Account information is retained until you request deletion or terminate your account.
Usage data and logs are stored for a limited time to ensure system performance and security.

You may request deletion of your data at any time by contacting us at admin@conscentai.com. Please note that some data may be retained to comply with legal obligations or resolve disputes.

6. Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

Encryption of sensitive data during transmission and storage.
Access controls and authentication mechanisms to restrict access to authorized personnel.
Regular audits and monitoring to detect and mitigate vulnerabilities.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. International Data Transfers

Our Services are hosted in India, and your information may be transferred to, stored, or processed in jurisdictions outside your country of residence. By using our Services, you consent to such transfers, which may involve different data protection laws. We will take steps to ensure adequate safeguards are in place, such as standard contractual clauses or binding corporate rules.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws, such as:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccuracies in your data.
Deletion: Request removal of your data, subject to legal exceptions.
Restriction: Limit the processing of your data in specific circumstances.
Portability: Obtain your data in a structured, machine-readable format.
Objection: Object to certain uses of your data, such as direct marketing.

To exercise these rights, please contact us at admin@conscentai.com. We will respond within 30 days, subject to verification of your identity.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. If we make material changes, we will notify you via email or through our website. Material changes will take effect 30 days after notification, giving you an opportunity to review and opt out if necessary.

Your continued use of our Services after such notification constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: admin@conscentai.com
Address: 1402, Shree Balaji Ashirwad, Malad West, Mumbai 400064, MH, India

Thank you for trusting ConscentAI with your data. We are committed to upholding the highest standards of privacy and transparency in the era of agentic AI systems.